Here's the deal: At work, I don't like talking to people who have a problem that I cannot help them with.
If their problem is my responsibility, I am glad to help and happy to be of service in any way that I can. But if someone has a problem and it is not within my scope of knowledge, the first thing I want to do is get them connected with someone who DOES know how to help them.
It pisses me off to no end to have someone say, "Yeah, this and that and that happened and what can be done about it?"
My response: "So-and-so is the one handling that matter, let me get them for you."
Them: "Well, such and such and this and that . . ."
Me: "Sir, I have no clue as to this situation. Let's get So-and-so since he is the one you need to talk to."
Them: "Well, more blah blah blah . . . . "
Me: "STOP TALKING TO ME!!!"
It is becoming more and more painfully obvious to me that I do not need to be interacting with the public in general.